Returns & Exchanges
Did we make a mistake? If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won’t settle for anything less than 100% customer satisfaction.
Do you need to send the shirt back to us for a refund or exchange? It’s easy! Please contact us through phone or email, and we will be happy to assist you in getting the wrong order back to us.
We offer three different return/exchange options:
- Refunds: Request a refund minus any applicable shipping costs.
- Exchange without New Purchase: You are welcome to send the item back and request an exchange for an item of equal or lesser value. If you are exchanging for an item of greater value than the item returned, please include a note with your personal email so we can send an invoice electronically.
- Exchange with New Purchase: You are welcome to exchange by ordering a new item online and then send the item that is no longer wanted back for a refund minus shipping. For this option you will need to include a copy of the new Invoice Number with the return.
For any of the above options, please send the items back to:
Rockhopper Apparel & Designs
1930 Alpha Dr. Ste 100
Rockwall, TX 75087
About our t-shirts
We print on the softest tees around. The vast majority are 60/40 high ringspun shirts, although we figured you wouldn’t mind some super-soft heathered tri-blend here and there! They are tagged, bagged and ready for action!
Mastercard, Visa, Discover Card, American Express; PayPal
To extend the life of your shirts, wash them inside-out in cold water and line dry.
Back-ordered & discontinued items
We do our best to keep inventory in stock. All items in your order must be in stock before your order ships. If the items are not in stock order time can exceed stated time.
Refunds & discounts
Coupon codes can be applied during the first step of checkout, where you can see thumbnails of your item in your cart. Please note that we do not allow coupon code stacking; orders found with stacked coupons may be voided
We attempt to be as accurate as possible; however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Missing package? We can help!
If an item is lost in shipping and not marked as delivered by USPS, we will cover reshipping costs of the goods. We send us an email with your name and order number. We will always reship using the shipping speed chosen at checkout.
If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 14 business days of sending the case number to us, we will reship at no charge.
Risk of Loss: The title of all goods transfers to the buyer at the point of destination.
Disputes: Any dispute relating in any way to your visit and purchases at our parent site or other auxiliary websites shall be adjudicated in any state or federal court in Dallas, Texas, and you consent to exclusive jurisdiction and venue in such courts.